Do you have questions we can assist with?
Expand the following sections for answers to some of the most frequently asked questions we get from our customers. If you don’t see an answer to your question, please don’t hesitate to contact us.
How do you do your measurements?
This is a very difficult question as many of our patterns have been produced for 40-50 years. The sizes and shapes of cups and saucers and serving pieces often change. This is the reason all the discontinued china companies measure differently.
That said, we came up with our own system as follows*:
We remove lids from all covered pieces before measuring the height of the vessel (i.e.: tea/coffee pots, sugar bowls, vegetable bowls, casseroles, etc).
We measure the widest part of the item. For pieces with handles, (i.e.: cups, cream soups, gravy boats, tea/coffee pots) we do not include the handle in the measurement.
We measure the longest part of the item. For pieces with handles, (i.e.: tea/coffee pots, gravy boats, sugar bowls, creamers) we do not include the handle in the measurement.
- In the measurements, we do not include stands (gravy boats/cream soups, covered butter dishes) or saucers.
- We measure flatware face down. This means the bowl of the spoon would face the table. This also applies to forks and serving pieces.
- Waterford crystal stemware is only measured by height.
- We do not measure After Dinner Cream and Sugar.
- We do not measure anything under 2”.
Please don’t hesitate to contact us if you want further information and/or clarification.
* NOTE: all the pieces are approximate measurements.
Are the photos showing on your website the actual piece I am buying?
No. As you can imagine we would have to provide thousands of photos of each piece due to the varying range of colours and shapes. We find the customers who are collecting appreciate this feature and are happy that not everything is exactly the same. However, if you are the type of person who wants everything “ matchy matchy” we suggest you come into the shop if possible, or please contact us. We can email you photos of the exact piece you are buying. Remember, we do guarantee our products as we want you to love them.